1 Information We Collect

We collect information you provide directly to us when you use UniQue, including:

• Personal Information: Name, mobile phone number, and email address when you register or join a queue.
• Queue Data: Your queue number, the service type you selected, wait times, and transaction history.
• Usage Data: IP address, browser type, device information, pages visited, and interaction patterns.
• Location Data: General location information based on your IP address (we do not track precise GPS location).

2 How We Use Your Information

We use the information we collect to provide you with the best queue management experience:

• Provide, maintain, and improve our queue management services
• Send SMS notifications about your queue position and status updates
• Process and complete your queue transactions
• Communicate with you about updates, support, and service improvements
• Analyze usage patterns and generate insights for service optimization
• Detect, prevent, and address technical issues or fraudulent activities

3 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With SMS gateway providers (like Semaphore) to deliver queue notifications to your phone.
• Business Partners: With establishments using UniQue so they can serve you when it's your turn.
• Legal Requirements: When required by law, court order, or to protect our rights and the safety of our users.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets.

4 Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Secure database storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Automatic session timeouts and secure authentication protocols

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5 Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from SMS notifications at any time by replying STOP
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

6 Cookies & Tracking

We use minimal cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the service to function (session management, authentication)
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. Note that disabling certain cookies may affect functionality.

7 Data Retention

We retain your data only as long as necessary:

• Queue Data: Automatically deleted 24 hours after your queue session ends
• Account Data: Retained while your account is active, deleted within 30 days of account closure
• Analytics Data: Aggregated and anonymized data may be retained for up to 2 years
• Legal Compliance: Some data may be retained longer if required by law

8 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: